Highlights

• 1 Month free Airtel TV OTT(Xstream) Content
• Access over 5000 apps with Android TV Play Store
• Discover the true entertainment capabilities of Android Oreo
• Enjoy your favorites on the big screen with Chromecast capabilities
• Control your entertainment with just your voice, powered by Google Assistant
• Dolby Dolby Atmos Sound
• Free delivery in All India within 7-8 Working days
• But We recommends you Airtel Xstream Box is better option

FAQs – Airtel Xstream Stick
Question: What is Airtel Xstream?
Airtel Xstream stick connects customers to a world of online entertainment. With multiple apps, customers will be able to watch thousands of movies and TV shows on their TV. They will be able to control compatible TVs with dedicated power, volume, and mute buttons. All they have to do is press and ask Google Assistant to easily find, play, and control movies and TV shows.

Question: Is it necessary to have WiFi connection to use the Xstream stick?
Yes, it is necessary to have a WiFi connection with a minimum speed of 4mbps in order to use the Xstream stick.

Question: I am unable to pair/do anything with the stick as the WiFi not connecting.
Request you to check the proximity of WiFi router to that of the Xstream stick. If it is still not connecting, recheck the password for WiFi by clicking ‘Show password’.
You can also confirm whether the WiFi is working or not by checking the same WiFi on another device. In case it is still not working, request you to ‘Restart’ the device.

Question: How/from where can I check the internet speed?
You can check the internet speed from any speed checking website such as Ookla or Fast.com etc.

Question: What do I need to have if I want to use the Xstream stick/Are there any pre- requisites to use the Xstream stick?
You need a compatible TV with HDMI port, WiFi connectivity and the requisite Companion/ Xstream app to experience and enjoy Xstream stick.

Question: How do I set up the device post purchase?
The device setup journey comprises of the following:
 Start by connecting in your Airtel Xstream Stick into the HDMI Port of your TV
 Next, plug in the provided power cable into your Xstream
 Using the adapter end of the cable, ensure that device is plugged in and powered
 Next, you will see a download prompt for Airtel Xstream app. It is Mandatory to
download the app to use the stick
 Select the Wi-Fi Network you want to use and sign in to Google
Let me also guide you how to pair the device with the TV.
 Open the Xstream app in your smartphone
Tap on the menu>>Go to Xstream smart stick section>>Select “Pair with TV”
 A four digit number is displayed on the screen as part of the pairing process. Enter
that number in the companion app and the device will get paired. On successful
pairing, you will see a prompt on screen.

Question: Do I have to create some account online to use this device?
You can log in with your Google account to use the Xstream stick. In case you don’t have a
Google account, I would request you to create one.

Question: Can I use MacOS/iOS device with this stick/Do I have to use only Android
devices with this stick?
The stick does not support iOS and MacOS devices. Also, Android devices before OS 4.2
(Jelly Bean) are not supported.

Question: Do I need any app/what app do I need to use the Xstream stick?
Yes, you have to download the Airtel Xstream app on your phone and register to use the
stick. You can download the app from Google Play or App Store. You can also download the
app from https://get.airtel.tv/xstream

Question: What is the installation process/how to install Airtel Xstream?
The installation process is quick and simple:
 Download the Airtel Xstream app or update if it is already installed in your phone.
Scan the QR code or visit https://get.airtel.tv/xstream
 Plug Xstream stick into any HDMI port of your TV. Connect the adaptor using the
power cable to switch on the stick.
 Change TV source to HDMI port that the Xstream stick is connected to and follow
instructions on the TV screen.
 On your Airtel Xstream app go to Menu>Xstream Smart Stick>Get Started. Follow
instructions and pair.
 Choose from the available plans.
You can also refer to the instruction manual as these steps are mentioned there as well.
Question: I have downloaded the app but it is not working.
If the downloaded app is not working as expected, I would request you to clear the app
cache and data. If it still doesn’t work, then restart your Xstream device.
Question: I am using an Android instrument but the device is not working/responding.
Please ensure that the devices are within 30 feet (10 meter) of each other and are
connected to the same Wi-Fi network.
Question: I have downloaded the app, but the remote is not working/responding.
If your remote is not responding to Xstream device, please reboot the device and after you
see the launcher press the pairing key OK+APP, it will pair automatically.
Question: I cannot view anything as the screen is blank/not responding?
Request you to try the following steps to get your blank or unresponsive screen up and running.
 Disconnect the Xstream device from the HDMI port then plug it back in.
 Check with the other HDMI port.
 Unplug your Xstream device from the power cord or adapter then plug it back in.
 Make sure that all cords remain plugged in to a power source and connected to the
device.
 Unplug other devices connected to HDMI ports, then use your TV remote to set your
TV source to the correct HDMI input.
 If you have audio equipment connected to your TV make sure it’s turned on.
Question: Do I have to recharge or subscribe to anything to view the content?
Airtel Xstream stick connects Airtel customers to a world of online entertainment. You can use your existing subscription in this
includes:
 Hooq
 Eros Now
 Hoichoi
 Hungama Play
 Shemaroo
 Ultra
 Curiosity Stream
 Full Zee5 Premium
Question: How do I renew/recharge/pay for the Airtel Xstream plan selected?
You can renew/recharge/pay for the Airtel Xstream plan through
 Credit Card
 Debit Card
 Net Banking
 UPI
 Wallets
Question: How do I download the companion app?
Please download the Airtel Xstream app on your phone and register to use the stick. You
can download the app from Google Play or App Store. You can also download the app from
https://get.airtel.tv/xstream
Question: I have installed the device but the free trial offer has not been activated/not getting the free trial.
Apologies for the inconvenience. Request you to follow below mentioned steps:
 Check your WiFi connection once again.
 Restart the device
 If problem still persist, reset the account.
 Or Call customer care: 1800-103-6065
Question: Can I use my mobile as a remote too?
Yes, you can use your mobile device as Xstream Stick Remote. Download Airtel Xstream
App. https://get.airtel.tv/xstream
Question: From where can I order/buy replacement for damaged parts/device?
You can contact us at 18001020101 for us to raise the service request for replacement and
you will receive the contact details of the nearest ‘Service Franchise’ through SMS. You can
return the damaged part/device and pick up replacement from the Service Franchise.
Question: How do I replace the remote if it is not working? Is it chargeable? Also what about warranty of the new replaced device?
You can contact us at 18001020101 for us to raise the service request for replacement and
you will receive the contact details of the nearest ‘Service Franchise’ through SMS. You can
return the damaged part/device and pick up replacement from the Service Franchise.
 Fault repair within warranty period of ONE year is FREE of cost.
 Full replacement after warranty is chargeable.
 If replacement is in parts then the cost depends on the part to be replaced.
 The new device will have a reset warranty period of 12 Months from pairing date.
Question: Is the replacement of remote chargeable if it is within warranty period?
The replacement of remote is not chargeable if it is within the warranty period of one year.
Question: What if the device stops working/needs replacement during/after warranty
period?
If device stops working/needs replacement during warranty period, the replacement is not
chargeable. After the warranty period, should you face any difficulty you can contact us at
18001020101 for us to raise the service request for replacement and you will receive the
contact details of the nearest ‘Service Franchise’ through SMS. Please note that
replacement may be chargeable depending upon the device/instrument to be replaced.
Question: Do I have to go and get the faulty/damaged part/device replaced? Can’t you have it couriered?
Service Franchisees are stocked with all the necessary components/parts and are
equipped to check & update software requirements too. Request you to visit the nearest SF.
Question: Can I watch/subscribe to other online content like Netflix/Hotstar etc.? How?
You can watch other online content like Netflix/Hotstar etc. However you will need to have
the subscription of these platforms.
Question: I want to buy Xstream stick but would like to know if it is compatible with my TV.
Any TV that has an HDMI port will be compatible with the Stick.

Technical Specification

IN THE BOX
Sales Package	1 Airtel  Xstream Smart Stick, Voice Remote, USB Cable
GENERAL
Brand	Airtel
Type	Airtel xstream Stick
Colour	Black, Grey
SPECIFICATIONS
Connectivity	HDMI
WARRANTY Period	1 Year Warranty by Airtel Customer Care
Service Type	Carry In – All India

Offer Description:

Android TV Play Store
This media streaming device will give you access to 5000 apps on your TV via the Android TV Play Store.

Built-in Chromecast
Thanks to the built-in Chromecast feature, you can watch action-packed movies, shows, and more (from your mobile phone) on your big TV screen.

Android Oreo
This media streaming device is powered by Android Orea so that you can enjoy endless entertainment.

Voice Search
You can use your voice (Voice Search) to give commands to the voice remote (powered by Google Assistant) so that you can easily access various apps and more.

Endless Entertainment
You can watch many movies and TV shows across 13 languages so that you can enjoy various kinds of entertainment.

Dolby Audio Enabled with Full HD Support
You can delve into a world of crystal-clear sound and clear picture quality as this streaming device is Dolby Audio enabled and offers Full HD support.

• DON’T JUST WATCH TV ON YOUR TV- Movies, apps, games & TV channels – now all on your TV with Airtel Xstream stick
• Binge big on the Big screen- Loads of blockbuster movies and web shows across 13 languages built-in with Airtel Xstream App.
• Command with your voice Search -your favourite content with the all new voice-enabled remote, powered by Google Assistant.
• Your Apps now on your TV -Access over 5000 Apps with the Google Play Store – games, music, content and much more!
• Turn Smartphone to a remote -Your smartphone doubles up as your remote and your gamepad. Just download the Smart Remote App.
• Chromecast built-in -Cast your favourite content from smartphone to your TV with the Google Chromecast built-in.
• Fueled with the power of Google -Powered by the latest Android Pie, your entertainment will always be ahead of the curve.

• This Airtel media streaming device is here to ensure that you get to enjoy all your favourite TV shows, sports matches, movies, and more on the big TV screen – thanks to its built-in Chromecast feature. You can use Voice Search and control the various entertainment features with the Voice Remote (powered by Google Assistant). This makes it easy for you to access everything you want to watch, right from your couch.
• . The offer price also includes  1 Year free Airtel TV OTT(Xstream) Content .

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