Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean satitv Private Limited, its franchisor, affiliates and partners.


www.satitv.com website (“Website”) is an
Internet based content and e-commerce portal operated by satitv
Private Limited, a company incorporated under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification
of all the terms, conditions and notices contained in these
Terms, as may be posted on the Website from time to time.
satitv.com at its sole discretion reserves the right not to accept a User
from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s
registration process. You are responsible for maintaining the confidentiality of
the password and account, and are fully responsible for all activities that occur
under your password or account. You agree to (a) immediately notify
satitv.com of any unauthorized use of your password or account or any
other breach of security, and (b) ensure that you exit from your account at the
end of each session. satitv.com cannot and will not be liable for any loss or
damage arising from your failure to comply with this Section 2.

Services Offered:

satitv.com provides a number of Internet-based
services through the Web Site (all such services, collectively, the “Service”).
One such service enables users to purchase original merchandise such as DTH products
and accessories from various operators. (collectively, “Products”). Upon placing
an order, satitv.com shall ship the product
to you and be entitled to its payment for the Services. Privacy Policy: The User
hereby consents, expresses and agrees that he has read and fully understands the
Privacy Policy of satitv.com the Website. The user further consents that the
terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative works
from, transfer, or sell any information or software obtained from the Website. Limited
reproduction and copying of the content of the Website is permitted provided that
satitv.com’s name is stated as the source
and prior written permission of satitv.com
is sought. For the removal of doubt, it is clarified that unlimited or wholesale
reproduction, copying of the content for commercial or non-commercial purposes and
unwarranted modification of data and information within the content of the Website
is not permitted.

User Conduct and Rules::

You agree and undertake to use the Website and the Service only to post and upload
messages and material that are proper. By way of example, and not as a limitation,
you agree and undertake that when using a Service, you will not:

defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory,
infringing, obscene, indecent or unlawful topic, name, material or information;
upload files that contain software or other material protected by intellectual property
laws unless you own or control the rights thereto or have received all necessary
upload or distribute files that contain viruses, corrupted files, or any other similar
software or programs that may damage the operation of the Website or another’s computer;
conduct or forward surveys, contests, pyramid schemes or chain letters;
download any file posted by another user of a Service that you know, or reasonably
should know, cannot be legally distributed in such manner;
falsify or delete any author attributions, legal or other proper notices or proprietary
designations or labels of the origin or source of software or other material contained
in a file that is uploaded;
violate any code of conduct or other guidelines, which may be applicable for or
to any particular Service;
violate any applicable laws or regulations for the time being in force in or outside
India; and
violate any of the terms and conditions of this Agreement or any other terms and
conditions for the use of the Website contained elsewhere herein.
exploit any of the services. We reserve the right to deprive individual customers
of our Cash on Delivery payment option. Moreover, we might refuse any of our services,
terminate accounts, and/or cancel orders at our discretion, including but not limited
to, if we believe that customer conduct violates applicable law or is harmful to
our interests.
You shall not make any derogatory, defamatory, abusive, inappropriate, profane or
indecent statement/s and/or comment/s about satitv.com, its associates and partners
on any property owned by satitv.com.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content
which you submit or otherwise authorized to use the content and that the content
does not infringe upon the property rights, intellectual property rights or other
rights of others. You further warrant that to your knowledge, no action, suit, proceeding,
or investigation has been instituted or threatened relating to any content, including
trademark, trade name service mark, and copyright formerly or currently used by
you in connection with the Services rendered by satitv.com.

Exactness Not Guaranteed:

satitv.com hereby disclaims any guarantees
of exactness as to the finish and appearance of the final Product as ordered by
the user. The quality of any products, Services, information, or other material
purchased or obtained by you through the Website may not meet your expectations.
Alterations to certain aspects of your order such as the merchandise operator, package
etc. may be required due to limitations caused by availability of product difference
in size charts of respective brands etc. In this instance you agree that a representative
from satitv.com will call you or send an
approval request via the email address which you submitted when placing your order.
If you do not agree with the requested change you retain the right to reject the
requested production change by replying to it within 10 days of it being sent to
you. satitv.com may re-request that you
accept a production alteration one additional time if an alternative method to send
your merchandise is available. If you reject this 2nd request your order will be
cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary
material owned by a third party and so expressly mentioned,
satitv.com owns all Intellectual Property Rights to and into the Website,
including, without limitation, any and all rights, title and interest in and to
copyright, related rights, patents, utility models, trademarks, trade names, service
marks, designs, know-how, trade secrets and inventions (whether patentable or not),
goodwill, source code, meta tags, databases, text, content, graphics, icons, and
hyperlinks.You acknowledge and agree that you shall not use, reproduce or distribute
any content from the Website belonging to satitv.com
without obtaining authorization from satitv.com.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership
and shall solely be responsible for any content that you provide or upload when
using any Service, including any text, data, information, images, photographs, music,
sound, video or any other material which you may upload, transmit or store when
making use of our various Service. However, with regard to the product customization
Service (as against other Services like blogs and forums) you expressly agree that
by uploading and posting content on to the Website for public viewing and reproduction/use
of your content by third party users, you accept the User whereby you grant a non-exclusive
license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites (“Linked Sites”).The Linked Sites
are not under the control of satitv.com
or the Website and satitv.com is not responsible
for the contents of any Linked Site, including without limitation any link contained
in a Linked Site, or any changes or updates to a Linked Site.
satitv.com is not responsible for any form of transmission, whatsoever,
received by you from any Linked Site. satitv.com
is providing these links to you only as a convenience, and the inclusion of any
link does not imply endorsement by satitv.com
or the Website of the Linked Sites or any association with its operators or owners
including the legal heirs or assigns thereof. The users are requested to verify
the accuracy of all information on their own before undertaking any reliance on
such information.

Disclaimer Of Warranties/Limitation Of Liability:

satitv.com has endeavoured to ensure that
all the information on the Website is correct, but satitv.com
neither warrants nor makes any representations regarding the quality, accuracy or
completeness of any data, information, product or Service. In no event shall
satitv.com be liable for any direct, indirect, punitive, incidental,
special, consequential damages or any other damages resulting from: (a) the use
or the inability to use the Services; (b) unauthorized access to or alteration of
the user’s transmissions or data; (c) any other matter relating to the services;
including, without limitation, damages for loss of use, data or profits, arising
out of or in any way connected with the use or performance of the Website or Service.
Neither shall satitv.com be responsible
for the delay or inability to use the Website or related services, the provision
of or failure to provide Services, or for any information, software, products, services
and related graphics obtained through the Website, or otherwise arising out of the
use of the website, whether based on contract, tort, negligence, strict liability
or otherwise. Further, satitv.com shall
not be held responsible for non-availability of the Website during periodic maintenance
operations or any unplanned suspension of access to the website that may occur due
to technical reasons or for any reason beyond satitv.com’s
control. The user understands and agrees that any material and/or data downloaded
or otherwise obtained through the Website is done entirely at their own discretion
and risk and they will be solely responsible for any damage to their computer systems
or loss of data that results from the download of such material and/or data.


You agree to indemnify, defend and hold harmless satitv.com
from and against any and all losses, liabilities, claims, damages, costs and expenses
(including legal fees and disbursements in connection therewith and interest chargeable
thereon) asserted against or incurred by satitv.com
that arise out of, result from, or may be payable by virtue of, any breach or non-performance
of any representation, warranty, covenant or agreement made or obligation to be
performed by you pursuant to these Terms.


Prices for products are described on our Website and are incorporated into these
Terms by reference. All prices are in Indian rupees. Prices, products and Services
may change at satitv.com’s discretion.


Title and risk of loss for all products ordered by you shall pass on to you upon
satitv.com’s shipment to the shipping carrier.


satitv.com will make a maximum of three
attempts to deliver your order. In case the customer is not reachable or does not
accept delivery of products in these attempts satitv.com reserves the right
to cancel the order(s) at its discretion.


satitv.com may suspend or terminate your
use of the Website or any Service if it believes, in its sole and absolute discretion
that you have breached any of the Terms.
If you or satitv.com terminates your use
of the Website or any Service, satitv.com may delete any content or other materials
relating to your use of the Service and satitv.com
will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered
till the time of Termination by either party whatsoever. Further, you shall be entitled
to your royalty payments as per the User License Agreement that has or is legally
deemed accrued to you.

Governing Law::

These terms shall be governed by and constructed in accordance with the laws of
India without reference to conflict of laws principles and disputes arising in relation
hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.


The headings and subheadings herein are included for convenience and identification
only and are not intended to describe, interpret, define or limit the scope, extent
or intent of the Terms or the right to use the Website by you contained herein or
any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation Of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the
terms defined. Whenever the context may require, any pronoun shall include the corresponding
masculine and feminine. The words “include”, “includes” and “including” shall be
deemed to be followed by the phrase “without limitation”. Unless the context otherwise
requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar
import refer to the Terms as a whole.


If any provision of the Terms is determined to be invalid or unenforceable in whole
or in part, such invalidity or unenforceability shall attach only to such provision
or part of such provision and the remaining part of such provision and all other
provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded
on to the Website. satitv.com does not review
the contents in any way before they appear on the Website. satitv.com does not
verify, endorse or otherwise vouch for the contents of any user or any content generally
posted or uploaded on to the Website. Users can be held legally liable for their
contents and may be held legally accountable if their contents or material include,
for example, defamatory comments or material protected by copyright, trademark,
etc. If you come across any abuse or violation of these Terms, please report to
[email protected].

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on satitv.com,
but you never created an account or signed up, please check with your family members
or business colleagues authorized to make purchases on your behalf, to confirm that
they haven’t placed the order. If you’re still unable to recognize the charge, please
report the unauthorized purchase within 60 days of the transaction to enable satitv.com
to begin an investigation.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions
for fraudulent activity. In the event of detecting any suspicious activity, satitv.com
reserves the right to cancel all past, pending and future orders without any liability.
satitv.com also reserves the right to refuse
or cancel orders in scenarios like inaccuracies in pricing of product on website
and stock unavailability. We may also require additional verifications or information
before accepting any order. We will contact you if all or any portion of your order
is cancelled or if additional information is required to accept your order. If your
order is cancelled after your card has been charged, the said amount will be reversed
to your Card Account. Any promotional voucher used for the cancelled orders may
not be refunded.

Cancellation of Bulk Orders

satitv.com may cancel any orders that classify
as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An
order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria,
and any additional criteria as defined by satitv.com:

Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address, depending on the product
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order Any promotional voucher used for placing
the ‘Bulk Order’ may not be refunded

What we do about mispricings

Despite our best efforts, a small number of the many hundreds of items in our catalogue
are mispriced. However, we verify prices as part of our dispatch procedures. If
an item’s correct price is lower than our stated price, we charge the lower amount
and send you the item. If a product’s correct price is higher than our stated price,
we will cancel your order and notify you of that cancellation.

Terms For Promotions/Contests/Offers/Campaigns

General Terms for Offers and Promotions

Discounts will be applied to the total merchandise value including VAT and applicable
taxes. Issuance or redemption of a voucher or coupon will apply to the total value
of the qualifying order once all promotional discounts have been applied.
Only one credit note/gift voucher/voucher can be used per order unless otheriwise
Discount vouchers – Discount vouchers may from time to time be offered to account
holders; such vouchers may only be applied to purchases made through the account
to which the discount voucher was offered and registered. If you need a refund,
this will be made in the same way as the original payment method (such as onto a
gift voucher, debit/credit card account, a combination of the two and in case of
COD, a Bank Transfer).
Promotional discount vouchers – We may from time to time offer promotional discount
vouchers which may apply in respect of any, or certain specified, purchases made
though this Website.
satitv.com shall introduce various offers,
schemes or contest at different times. The terms and conditions for such Contest
shall be separately available on the Site.
satitv.com reserves the right to change/modify/add/delete
any of the terms and conditions prevailing on the different promotional schemes
it introduces in market from time to time. satitv.com, at its discretion, can
withdraw a particular scheme from the website or market.
In case of any query pertaining to use of voucher and/or credit note or regarding
the schemes, please email customer care at [email protected] or call @ 011-29522577.
While participating in any satitv.com contest
you hereby agree to release and hold satitv.com
(and its officers, directors, agents, subsidiaries, affiliates, joint ventures,
and employees) harmless from any claim or demand, but not limited to reasonable
attorneys’ fees, or arising out of or related to your participation in the said
satitv.com reserves the right to cancel
any orders placed using promotional vouchers. Some situations where your order may
be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized
usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher
amount will not be refunded for such cases.
Suitable legal action will be taken against websites involved in unauthorized publication
of satitv.com vouchers. satitv.com will
only honor vouchers which are issued or published directly by us or our partner
Vouchers can only be used to buy full priced (non-discounted) products.
Vouchers can not be clubbed with any other offer.
For a single transaction, only one voucher can be used.
Vouchers is valid for 10 days from registration.

Terms For End of Season Sale

Terms & Conditions for End of Season Sale (EOSS)

The End of Season Sale runs till stock lasts. Sale up to 60% off does not imply
that all products are on 60% discount; SALE is on 20,000 products but this number
will change as and when stock levels decrease. This End of Season SALE is only applicable
in India, and is in ‘Life Style and Fashion domain’.
Sign up vouchers cannot be used against sale/discounted items. For more details
read registration voucher rules.
Sale/discounts apply to selected items only. Although there are many brands on SALE,
there might be some exclusion.
Due to technical issues, typographical errors or information received from our suppliers
and service providers, prices of the products shown on the Site may vary during
the order process. If you come across any errors in pricing or billing, we request
you to contact us within 24 hours of receiving your order so that we may provide
a remedy for the same.
Promotional offers and discounts may be combined only at the discretion of satitv.com.
All offers are non-transferable and have no cash value.
satitv.com reserves the right to extend
or terminate the offers/sale, without further information at any point of time.
satitv.com reserves the right, at any time,
to amend/add/remove/modify (in whole or part) any of the terms & conditions of this
sale, or to replace, wholly or in part, this promotion by another promotion, whether
similar to this promotion or not, or to withdraw it altogether, and
satitv.com’s decision in this regard shall be final and requires no
intimation to the customer of any sort.
All refund will be in the form of cheqe/bank transfer only.
In case of any further query pertaining to use of voucher and/or credit note or
regarding the sale/offers, please email customer care at [email protected] or
call @ 011-29522577


It is the customer’s responsibility to login earlier if they want to avail better
products or styles because satitv.com sales
are “first come, first served”. The merchandise is not restocked once sold out.
No information regarding the presence of any Product in our stock will be guaranteed
and we will alert you only when an item is sold out. The terms and conditions for
such Contest shall be separately available on the Site. In the event of any conflict
between these T&C and the terms and conditions pertaining to any Contest, such terms
and conditions shall prevail. We as a merchant shall be under no liability whatsoever
in respect of any loss or damage arising directly or indirectly out of the decline
of authorization for any Transaction, on Account of the Cardholder having exceeded
the preset limit mutually agreed by us with our acquiring bank from time to time.