Warranty, Replacement & Installation
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Return & Refund Policy
New DTH connections and accessories are sold on an advance-payment basis. Cash on delivery is not available. Every order is covered by the three protections below.
- Damaged, defective or wrong item — we replace it free of charge. Tell us within 7 days of delivery by email, WhatsApp or a call.
- Cancelled before dispatch — you choose a refund or an exchange. On a refund, only the payment-gateway charges (in and out) are deducted. Nothing else.
- We cannot deliver or replace — you get a 100% refund, with no deduction at all.
Please record an unboxing video
Record one continuous video, starting while the parcel is still sealed and ending when the product is fully unpacked. Before your parcel is dispatched we send you a video of it being packed and sealed, so both sides have the same record.
The unboxing video is requiredfor a claim of transit damage, a wrong product, or a missing item or part — we cannot approve those claims without it. A manufacturing defect found after installation is covered by the applicable warranty and needs no video.
How a replacement works
- 1Tell us within 7 days. Contact us within 7 days of delivery by email, WhatsApp or a phone call, with your order number.
- 2Send the unboxing video. One continuous video, starting while the parcel is still sealed. This is what lets us approve a transit-damage, wrong-product or missing-item claim on the spot.
- 3We verify and approve. Usually the same working day. You never pay the return shipping on an approved replacement.
- 4A new fan is dispatched. We collect the fan and send a fresh unit. If we cannot replace it, you get a 100% refund with no deduction.
International orders are replaced on return-to-base terms set out in the Warranty Policy above. The full text of these terms is on our Refund & Returns Policy and Cancellation Policy pages.