How DTH Installation Works: What Happens After You Book
Most people booking a DTH connection have no idea what happens next, which makes it hard to know whether anything has gone wrong. Here is the whole sequence.
The steps
| Step | What happens | What you pay |
|---|---|---|
| 1. Book | You place the order online and give your delivery address and phone number | Rs 399 advance |
| 2. Dispatch | The connection is dispatched within 24-48 hours | Nothing |
| 3. Technician visit | The dish is mounted and aligned, cable run, box connected | Nothing |
| 4. Activation | The connection is activated in your name and the picture goes live | Nothing |
| 5. Handover | You check the picture before the technician leaves | The balance |
What the technician actually does
Finding the right mounting position is the part that matters. Satellite reception needs a clear line of sight to the satellite, so the technician looks for a spot - usually a terrace parapet, an outside wall or a balcony railing - where nothing blocks that line: no tree canopy, no water tank, no neighbouring wall in the way. A dish mounted somewhere convenient but obstructed is the single most common cause of a picture that breaks up in bad weather.
He then fixes the mount, attaches the dish and LNB, aligns it for signal strength, runs the coaxial cable to your television, connects the set-top box, and completes activation. You should have a live picture before he leaves - that is the point at which the job is done, not when the box is handed over.
What to have ready
- A decision on which room the television is in, so the cable run is planned once
- Access to the terrace, balcony or outside wall where the dish will go
- A power socket near the television for the set-top box
- Your ID details for activation in your name
- The balance payment
How long it takes
Dispatch is 24 to 48 hours. The installation visit itself is usually under an hour for a straightforward setup - longer if the cable run is awkward or the only clear line of sight is on the far side of the building.
After installation
The connection carries a one-year warranty. Any technical issue after activation goes through customer support on 9729991794. Note that remotes bought separately are accessories and are not covered by that warranty.
One thing that works differently: Airtel Wi-Fi
Broadband is not satellite. Airtel Wi-Fi depends on a fixed line physically reaching your address, so serviceability is confirmed for your address before installation is scheduled. If the line cannot reach you, that is a 100% refund - it is the case where SATITV cannot provide the service.
Refunds, stated plainly
Installation is the point of no refund - once a connection is installed and activated, the service has been delivered. Before installation, if you cancel from your side and we were able to provide the service, 12% is deducted for TDR and service charges and the balance is refunded. If SATITV cannot provide the service at your location, you are refunded 100% with nothing deducted.
Ready to book? Every new connection is booked with a Rs 399 advance and the balance is paid at your door on delivery and installation. Questions first? Call 9729991794.
Frequently Asked Questions
How long does DTH installation take?
Orders are dispatched within 24 to 48 hours, and the installation visit itself is usually under an hour for a straightforward setup.
Is installation free?
Yes, on every new connection. There is no separate installation charge and no delivery charge.
What do I pay the technician?
The balance of the order - the total price less the Rs 399 you paid online to book. Nothing extra for the installation itself.
Where will the dish be mounted?
Wherever there is a clear line of sight to the satellite - usually a terrace parapet, outside wall or balcony railing. An obstructed position is the main cause of a picture that breaks up in bad weather.
Will the connection be in my name?
Yes. It is activated in your name during the installation visit, so the account and any viewing balance belong to you.
What if I am not satisfied at installation?
Check the picture before the technician leaves - that is the right moment to raise anything. Once installed and activated, the service has been delivered and no refund is available.
Do you install in villages and small towns?
Yes. Satellite television does not depend on cable or fibre networks, so coverage is genuinely all-India.
Who do I call after installation?
Customer support on 9729991794 for any technical issue. The connection carries a one-year warranty.